Frequently Asked Questions

About the gallery…

  • How do I find you?

    As you may know, there are no numbered street addresses in Carmel. The good news is Carmel is a small town and we are very easy to find! The gallery is located on the SE corner of Dolores Street at Ocean Avenue – 1 door down from the clothing store, Paloosh, except on Dolores St., not Ocean Avenue. While we are closer to Ocean Avenue than 7th Street, we are on Dolores between Ocean & 7th. If you get lost, please give us at call at 831-625-1587 and we’ll happily assist.

  • Oh no! I’m in Carmel on days you are not open and would like to visit the gallery.

    In addition to our public hours, we are open daily by appointment. While 24-48 hours notice is preferred, please give us a call anytime at (831) 625-1587 and we’ll do our best to accommodate your schedule.

  • What is your mailing address?
    1) If you are mailing us sensitive materials such as original photographs, or checks/money orders, please ship them FedEx to the following address:
    Photography West
    Dolores St. at Ocean Ave.
    Carmel by the Sea, CA 93921
    2) If you are sending us a casual note, or fan mail, please ship it USPS to the following address:
    Photography West
    PO Box 5306
    Carmel, CA 93921
  • Do we need to RSVP for artist receptions and gallery events?

    While we appreciate you notifying us, an RSVP is only required for webinars and Zoom receptions, not in-person events at the gallery.

  • What is your payment policy?

    All payments should be made in USD and are due at time of sale. Payment methods include all major credit cards, cash, check and wire transfer. Interest-free layaway options are also available. Items purchased on layaway are not released until they are paid in full. For additional information about our various payment plans, please contact us.

  • Do I have to pay sales tax?

    That depends! There is a 9.25% sales tax for all purchases within the state of California. Currently, sales tax is not applicable on purchases shipped out of state. International shipments will be charged import taxes upon receipt. We strongly suggest contacting your local customs authorities to determine what that tax rate may be.

  • How do I arrange a pick up?

    If you purchase a photograph through our platform and would like to pick it up in person, please select “pick up” instead of shipping during checkout and we’ll contact you with an estimated time frame for when your order will be ready. If there is a specific day/time you would like to retrieve your order, please let us know in the order notes, or contact us directly.

About the art…

  • I saw a photograph at the gallery a few months ago and didn’t buy it. May I buy it now at the same price?

    That depends. While prices and availability are subject to change without notice, some of our artists have scheduled price increases. Please contact us for current pricing and availability.

  • I saw a few photographs online and would like to see them in person. Can that be arranged?

    Absolutely! Please email us a list of the images you’re interested in and we’ll have them in the gallery ready to show you at your convenience.

  • Are all the original photographs made from the same piece of film, identical?

    No. Each work that is individually handmade from film is unique. While most artists do their best to be consistent, they are not the same. Some artists, like Roman Loranc, make no effort to be consistent. Other artists, like Ansel Adams, make conscious changes over the years to how they develop some photographs, which is part of their creative process. As a general rule, while the photographs made say an “edition of X,” each work is 1/1.

  • If I’m not 100% happy with my photograph, may I return it?

    We want you to be happy with your purchase.

    Our top priority is for our customers to be happy. If you are not satisfied with your original photograph(s), we will accept returns for exchange or store credit (minus shipping charges) within 7 days of delivery. If you would rather receive a refund for the original photograph(s), we will issue you a refund minus the shipping charges and a 3% processing fee as soon as the items are received at the gallery. Again, returns must be initiated within 7 days.

    Return shipping expenses and insurance are the responsibility of the client. Please note: any and all private acquisitions purchased on client’s behalf from a third party are also final sales and not subject to return. Books and posters are final sale and non-refundable. That said, if a book or poster is defective, please let us know and we will happily replace it for you. Please review our Terms and Conditions for more detailed descriptions about our return policy.

About shipping…

  • How do you ship?

    With the exception of Christopher Burkett’s “Museum Edition” Cibachromes, which must be shipped by a specialized freight service (via Craters & Freighters), we will make a point to ship via the method you select during checkout. Generally speaking, however, books ship USPS Media Mail with tracking information, unless you select otherwise. Posters and original photographs will ship either FedEx or UPS. Larger or framed artworks are shipped in custom pressure-treated wood crates. As soon as your order ships, we will email you the tracking information to confirm. Items are shipped signature required, no exceptions. You may make a special request to waive the signature, but in doing so accept full responsibility if the package is lost or stolen. You are also welcome to arrange for your own courier or transportation service. Simply select “pickup in store” and we will contact you to request the details.

  • What if I am not home?

    All orders require a direct signature to acknowledge delivery. If no one is available at the address to sign for the delivery, FedEx or UPS will either leave a note to redeliver the package, or we will send you an email informing you of how to rearrange delivery or collect the products from a local facility. If, after a failed delivery to you, you do not re-arrange delivery, we will contact you for further instructions. Any undeliverable items will be returned to us and we will refund your original payment method minus the shipping charges.

  • How long does it take to receive my order?

    We currently ship packages on Thursday, Friday and Saturday. If you order on Wednesday, it will likely ship on Thursday or Friday. If you order on Saturday, it will likely wait until the following Thursday. Some products may be shipped the next day, whereas some items may need to be produced, framed and shipped before they reach you. Please allow for 3 – 6 weeks from the date of order for the delivery of these items. We operate as a very small team here at the gallery and at particularly busy times of year (Christmas, exhibition openings etc.), please allow 5-7 business days for your order to be fulfilled. If you need the item sooner, please let us know and we will do our best to accommodate your schedule. Thank you!

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